Privacy Policy
Excite Safety regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Excite Safety users and conforms to Internet privacy standards as well as relevant legislative requirements. These include the Privacy Act 1988 and the National Privacy Principles 2008.
If you have questions or concerns regarding this statement, you should first contact one of our friendly team at 02 9521 3410 or send an email to office@excitesafety.com.au
Collection of Information
In order to use the Excite Safety website or other services, we may require information from you in order to provide our services.
All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including Email. Any information collected by Excite Safety is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Excite Safety customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at office@excitesafety.com.au
Access to Collected Information
You are entitled to access any of the personal information which we collect, this can be done easily by either contacting us on our phone number (0295213410) or via the email office@excitesafety.com.au
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at office@excitesafety.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Excite Safety uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us atoffice@excitesafety.com.auor by utilising the unsubscribe link at the bottom of the received email.
We do not pass your personal private information without your consent. If at any point we do wish to send information to a third party you will be notified first so you can make an informed choice as to whether or not to share your information with that party.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Excite Safety site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.excitesafety.com.au .
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Delivery Policy
Physical goods
After ordering online, you will receive an email confirmation containing your order details (if you have provided your correct email address). We will normally confirm receipt of your order within a few minutes of ordering. If you have not recieved your confirmation email within 30 minutes of ordering please check your spam/ junk folders. If you still have not recived the confirmation email please contact us at office@excitesafety.com.au or call (02) 9524 3410. We will typically dispatch your goods via your selected postal option within 2 working days; however, if goods are not in stock at our location, delivery may take a little longer and you will be notified of any delay.
If you wish to query a delivery please contact us at office@excitesafety.com.au or call (02) 9524 3410
Digital Delivery
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email correct address). Your confirmation email will contain details of how to access your digital purchase. If you have not recieved your confirmation email within 30 minutes of ordering please check your spam/ junk folders. If you still have not recived the confirmation email please contact us at office@excitesafety.com.au or call (02) 9524 3410
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at office@excitesafety.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage.
You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Excite Safety will not be responsible for parcels lost or damaged in transit if you choose not to insure.
This refund policy does not include digital goods or training services. Please refer to the student handbook for the applicable student cancellation and refund policies