Terms and Conditions

At Excite safety we understand the importance of keeping personal information private and secure.

This following describes generally how we manage personal information and safeguard privacy for http://www.excitesafety.com.au (“this site”). If you would like more information, please don’t hesitate to contact us.

We care about your privacy:

We will never rent, trade or sell your email address to anyone.

We will never publicly display your email address or other personal details that identify you.

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 and the privacy principles

Personal information held by the Company may include your:

name and date of birth;
residential and business postal addresses, telephone/mobile/fax numbers and email addresses.
bank account and/or credit card details for agreed billing purposes;
any information that you provided to us by you during your account creation process or added to your user profile.
preferences and password for using this site and your computer and connection information; and
any information that you otherwise share with us.

Information provided to third parties

All purchases that are made through this site are processed securely and externally by third party payment platforms. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to these third parties, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).

How we may collect your personal information

At this site, we only collect personal information that is necessary for us to conduct our business with you

We may collect personal information that you provide to us about yourself when you use this site, including (without limitation) when you:

create a user account;
add information to your user profile;
purchase any products and/or services through this site;
add reviews, forum or chat room messages or comments in any elements of this site that permit user-generated content;
register for access to premium content or request certain premium features; or
complete an online contact form to contact us or any third party supplier;
provide information to us by telephone or through marketing or competition application forms; or
send us an email or other communication.

IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Cookies

This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.

There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.

Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.

This site uses cookies in order to:

remember your preferences for using this site;
manage the signup process when you create an account with us;
recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process
show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

In some cases, third parties may place cookies through this site. For example:

Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

How we may use your personal information

Your personal information may be used in order to:

verify your identity;
assist you to place orders through this site;
process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts and shipment of products to you;
make changes to your account;
respond to any queries or feedback that you may have;
conduct appropriate checks for credit-worthiness and for fraud;
prevent and detect any misuse of, or fraudulent activities involving, this site;
conduct research and development in respect of our products and/or services;
gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,
and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.
From time to time we may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

When we may disclose your personal information

Information provided to suppliers

When you acquire or access any other goods or services from a third party supplier through this site, we will provide to that supplier such information as is necessary to enable it to process and administer your order. Such information will include personal information about you, including (without limitation) your name and contact details.

Information provided to other organisations

In order to deliver the products/services you require or for the purposes set out above, the Company may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to this site, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:

customer enquiries;
mailing systems;
billing and debt-recovery functions;
information technology services;
marketing, telemarketing and sales services;
market research; and
website usage analysis.
In addition, we may disclose your personal information to:
your authorised representatives or legal advisers (when requested by you to do so)
credit-reporting and fraud-checking agencies
credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
our professional advisers, including our accountants, auditors and lawyers
government and regulatory authorities and other organisations, as required or authorised by law
organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Contacting us about privacy

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or by post.

Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
have an unreasonable impact on another person’s privacy; or
prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

Third party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

Re-marketing

We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.

You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

GDPR

The Company welcomes the General Data Protection Regulation (GDPR) of the European Union (EU) as an important step forward in streamlining data protection globally. Although we do not operate an establishment within the EU and do not target any offering of services towards customers/clients in the EU specifically, we intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain.

GDPR rights

The requirements of the GDPR are broadly similar to those set out in the Privacy Act and include the following rights:

you are entitled to request details of the information that we hold about you and how we process it. For EU residents, we will provide this information for no fee;

you may also have a right to:

have that information rectified or deleted
restrict our processing of that information
stop unauthorised transfers of your personal information to a third party;
in some circumstances, have that information transferred to another organisation; and
lodge a complaint in relation to our processing of your personal information with a local supervisory authority; and
where we rely upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, please be aware that:
such objection or withdrawal of consent could mean that we are unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other customers/clients subject to appropriate confidentiality protections; and
even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:
to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests; and
in exercising and defending our legal rights and meeting our legal and regulatory obligations.

Storage and processing by third parties

Data that we collect about you may be stored or otherwise processed by third party services with data centres based outside the EU, such as Google Analytics, Microsoft Azure, Amazon Web Services, Apple, etc and online relationship management tools. We consider that the collection and such processing of this information is necessary to pursue our legitimate interests in a way that might reasonably be expected (eg, to analyse how our customers/clients use our services, develop our services and grow our business) and which does not materially impact your rights, freedom or interests.

The Company requires that all third parties that act as data processors for us provide sufficient guarantees and implement appropriate technical and organisational measures to secure your data, only process personal data for specified purposes and have committed themselves to confidentiality.

Duration of retention of your data

We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning). In some circumstances, you can ask us to delete your data.

Keeping your information up-to-date

To ensure that your personal information is accurate and up to date, please promptly advise us of any changes to your information by contacting our data protection officer by email or by post.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioners website (see www.privacy.gov.au).

Training With Excite Safety

Our Trainers

Our Trainer Assessors are qualified, dedicated professionals who have current industry experience and qualifications in a range of industries. Their industry experience is continually updated by participating in professional development activities, therefore giving our students the best practical industry experience.
At Excite Safety we deliver training onlineand face-to-face. When you study with Excite Safety, your Trainer Assessor will be always there to assist you throughout your course.
Excite Safety trainers are all professionally qualified trainers and have personal industry and job role experience. Our trainers deliver their training in a way that students will enjoy.

Your safety

Excite Safety Training is committed to providing you a safe environment in which to participate in training and assessment. We are aware under the Work Health and Safety Act 2011 of our responsibilities to maintain a safe environment.
The following guidelines are provided as a basis for safe practice in the training environment:

Know and observe details of emergency response and evacuation plans;
Do not undertake activities which may cause injury to self or others;
Be responsible for your own actions;
No smoking at the training and assessment facilities or offices;
Report all potential hazards, accidents and near misses to the Excite Safety staff;
No consumption of alcohol within training and assessment facilities or during the conduct of training and assessment;
Keep training and assessment areas neat and tidy at all times;
Seek assistance if you volunteer to lift items e.g. move furniture in a training area; and
Observe hygiene standards particularly in eating and bathroom areas.

Your privacy

Excite Safety Training takes the privacy of students very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and Australian Privacy Principles (effective from 12th March 2014).
Here’s what you need to know:

Excite Safety Training will retain personal information about you relating to your enrolment with us. This includes your personal details, your ethnicity and individual needs, your education background. We will also retain records of you training activity
Your personal information is retained securely in our electronic systems.
You information is collected via the enrolment form and through your completion of administrative related forms and based on your training outcomes.
Your personal details may be retained by Excite Safety for a period of up to 30 years from the date your enrolment has completed as required by the National Vocational Education and Training Regulator Act 2011 .
In some cases we are required by law to make student information available to Government agencies such as the National Centre for Vocational Education and Research or the Australian Skills Quality Authority. In all other cases Excite Safety will seek the written permission of the student for such disclosure.
Excite Safety will not disclose your information to any person or organisation unless we have written instructions from you to do so.
If you require your records to be accessed by persons such as your parents, you need to authorise this access otherwise this access will be denied.
You have the right to access information that Excite Safety is retaining that relates to you.
If you have concerns about how Excite Safety is managing your personal information, we encourage you to inform our staff and discuss your concerns.

Our expectation of you

Excite Safety expects you:

To contribute to learning in a harmonious and positive manner irrespective of gender, race, sexual preference, political affiliation, marital status, disability or religious belief.
To comply with the rules and regulations of Excite Safety
To disclose to your trainer/enrolment officer any medical or other condition that may affect your learning so that we can make reasonable adjustments as needed.
To be honest and respectful, which includes not falsifying work or information and not conducting yourself in any way that may cause injury or offence to others.
To be responsible for your own learning and development by participating actively and positively and by ensuring that you maintain progress with learning modules.
To monitor your own progress by ensuring that assessment deadlines are observed.
To utilise facilities and Excite Safety publications with respect and to honour our copyrights and prevent our publication from being distributed to unauthorised persons.
To respect other students and Excite Safety staff members and their right to privacy and confidentiality.

Nationally Recognised Training

Please refer to the relevant student handbook for the Recognised Training Organisation (RTO) as listed on the nationally recognised course you intend to enrol in.

Cancellation and Refund Policy

Cancellations or transfers initiated by a student or group will be subject to an administration fee.

You may be entitled a refund of some or all fees paid, less the administration fee, dependent on the notice given.
No refunds are available after the commencement of the course.
In a case of an emergency, a transfer of date or credit note on the account may be available, at the discretion of the team.
Please refer to your individual course information for futher details

Excite Safety – WHS Services

Where the user has requested that Excite Safety provide Workplace Health and Safety services these will be conducted in accordance with the relevant professional and ethical standards and within relevant legislation.

Excite Safety do not take any legal responsibility for WHS compliance on behalf of the user. However, we will inform the user of any WHS concerns that come to our attention and make recommendations to resolve these concerns. It the responsibility of the officers and employees of user to complete any recommended actions in regards to the advice provided.

Information acquired by us in the course of the engagement, including any information relating to your affairs whether it belongs to you or not or is provided by you or not, will be treated in the strictest confidentiality. That information will not be disclosed by us to other parties except as required or allowed for by law, or with your express consent.

We may collect Personal Information about you, your representatives, your clients and others when we provide services to you.

If we do, you agree to work with us to ensure that we both meet the obligations that we each may have under the Privacy Act 1988 . The obligations may include notifying the relevant person to whom the personal information relates who we are and how we propose to use their personal information. Where you have collected personal information, you confirm that you have collected the personal information in accordance with the Privacy Act, that you are entitled to provide this personal information to us and that we may use and disclose the personal information for the purpose/s we provide our services to you. We will handle personal information in accordance with the Privacy Act.

You are responsible for the reliability, accuracy and completeness of workplace records, particulars and information provided and disclosure of all material and relevant information.

You are required to arrange for reasonable access by us to relevant individuals, worksites and documents, and shall be responsible for both the completeness and accuracy of the information supplied to us. Any advice given to you is only an opinion based on our knowledge of your particular circumstances.

When engaged to do so Excite Safety will provide you with a recommended training schedule, however you are responsible for providing suitable dates for any site visits and/or training to take place within the specified period At the end of the period any unused training sessions will be forfeited unless prior arrangements have been made.

As an employer you are required to maintain suitable levels of worker’s compensation insurance.

A Workers compensation claim can be made up to 3 years after an incident. If a period greater than three years has elapsed since the incident, then a claim may still be made with approval from the relevant state WorkCover authority. Therefore, you or your staff are required to maintain and regularly review records, policies, procedures and registers. You are responsible for the maintenance of an adequate record keeping system. Under the fair work act you are required to keep those records for period of seven (7) years.

In the case of a Workers compensation claim against you we will be available to assist you fulfil your obligations as an employer and in all cases act in your interest, not in the that of your employee/s. Should an employee seek our advice in regards to a claim against you, we will immediately refer them to the relevant WorkCover Authority and notify you of having done so.

With the exception of clients who are on an ageed retaner, Standard consulting rates apply to all work in relation to a work cover audit or worker’s compensation claim.

Involvement of Others

For time to time, as part of our engagement, the services of an external consultant or expert may be required. In this circumstance an estimated cost, timeframe and involvement will be provided for your approval.

Outsourced Services

Excite Safety on occasion may choose to use outsourced services to assist us in the delivery of any engagement to you. The use of these resources does not detract from our responsibilities and obligations to you to provide the services as requested in this engagement and we will retain control of your Personal Information when using the outsourced services.

Acceptance of our services in conjunction with any engagement document indicates your acceptance of the use of outsourced services as described. Where the outsourced service requires the disclosure of personal information to an overseas recipient a consequence of your consent is that Excite Safety will be required to take reasonable steps to ensure that the Australian Privacy Principles are complied with by the overseas recipients of the Personal Information.

Storage of Personal Information

Excite Safety uses a secure remote location server to store its files. The storage facilities for this server are located Australia. Other applications used by Excite Safety may use overseas servers to provide application services.

By accepting our services you acknowledge and agree that your personal information may be stored overseas by these third party applications

You further acknowledge and agree that we are not liable for any loss or damage that may be incurred by you as a result of the availability of the third party applications, or as a result of any reliance placed by you on the completeness, accuracy or existence of the applications.

Fees

The fee arrangement is based on the expected amount of time and the level of staff required to complete the agreed services.

Fee arrangements are subject to review if circumstances alter significantly, which may change the costs of providing our services to you in the future. Any alterations of the fee arrangement will be outlined in a new proposal and engagement letter.

Unless other terms have been agreed to, our terms of payment are strictly 7 days from the invoice date. Where fees remain unpaid for a period in excess of 21 days we will charge an administration fee of 5% per month until the account is paid in full. This will be charged from the end of the subsequent month onward.

In the event of a dispute, or where fees remain unpaid beyond the due date, we reserve the right to suspend the provision of our services until such time as the dispute is resolved or the fees are paid. Suspension of our services will not affect your obligation to pay us for services rendered to the date of suspension.

Cancellation of Subscription Services

Where the engagement relates to subscription services, cancellation requires a notice period of 30 Days. In the event of cancellation, you acknowledge that all fees raised, including the current period, are due for payment. No refunds will be given.

At the time of cancellation your account manager will discuss with you our responsibilities in closing the account

Subscriptions

By engaging with Excite Safety you acknowledge that any applicable managed subscription is managed under the Excite Safety partner account.

In the event that our engagement is terminated you may elect to have the subscription transferred under your management. Should you opt for Transfer we will immediately arrange for such. You acknowledge that it is your responsibility to accept the subscription transfer as soon as possible and you remain liable for subscription costs incurred from the date of termination until the subscription transfer is accepted.

Ownership of Documents

All original documents obtained from you shall remain your property. However, we reserve the right to make a reasonable number of copies of the original documents for our records.

Should our engagement result in the production of policies, procedures and other customised safety documents. Ownership of these documents will vest in you.

All other documents produced by us in respect of any engagement will remain the property of the Excite Safety subject to any statutory obligations

Excite Safety has a policy of exploring a legal right of lien over any client documents in our possession in the event of a dispute. Excite Safety has also established dispute resolution processes.

Costs of responding to government or legal processes

In the event we are required to respond to a subpoena, court order, government agency or other legal process for the production of documents and/or testimony relative to information we obtained and/or prepared during the course of any engagement, you agree to compensate us at our normal hourly rates for the time we expend in connection with such response and to reimburse us for all of our out-of-pocket costs incurred.

Communications

We may communicate with you or others via video conference, telephone, facsimile, post, courier and/or email transmission. As all communications can be intercepted or otherwise used or communicated by an unintended third party, or may not be delivered to each of the parties to whom they are directed and only to such parties, we cannot guarantee or warrant that communications from us will be properly delivered only to the addressee. Therefore, we specifically disclaim and waive any liability or responsibility whatsoever for interception or unintentional disclosure of communications transmitted by us in connection with the performance of agreed engagements. In that regard, you agree that we shall have no liability for any loss or damage to any person or entity resulting from: communications, including any consequential, incidental, direct or indirect; special damages, such as loss of revenues or anticipated profits; or disclosure or communication of confidential or proprietary information.