If you have questions or concerns regarding this statement, you should first contact one of our friendly team at 02 9521 3410 or send an email to firstname.lastname@example.org
Collection of Information
In order to use the Excite Safety website or other services, we may require information from you in order to provide our services.
All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including Email. Any information collected by Excite Safety is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Excite Safety customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at email@example.com
Access to Collected Information
You are entitled to access any of the personal information which we collect, this can be done easily by either contacting us on our phone number (0295213410) or via the email firstname.lastname@example.org
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Excite Safety uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us firstname.lastname@example.org by utilising the unsubscribe link at the bottom of the received email.
We do not pass your personal private information without your consent. If at any point we do wish to send information to a third party you will be notified first so you can make an informed choice as to whether or not to share your information with that party.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Excite Safety site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.excitesafety.com.au .
Secure Payment Policy
Excite Safety offers three methods of online payment.
PayPal – Secure payment via PayPal please refer to www.paypal.com for PayPal Terms & Conditions
Direct Deposit – Transfer funds directly from your bank account or financial institution, please refer to your bank for details.
eWAY Payment Gateway – online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Excite Safety Training or any outside party.
– All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY is an authorised third party processor for all the major Australian banks.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Excite Safety Training.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via your selected postal option within 2 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at email@example.com.
After ordering online, you will receive an email confirmation from eWAY containing your order details
(if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within One working day.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage.
You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Excite Safety Training will not be responsible for parcels lost or damaged in transit if you choose not to insure.
This refund policy does not include training services. Please refer to the student handbook for the applicable student cancellation and refund policies